San Valentino Pasticceria

1. Privacy Policy

Last updated: November 2025

San Valentino Pasticceria (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.

Information We Collect

We may collect the following information:

  • Name, email address, phone number and delivery details when you place an order or submit a form.

  • Payment information (processed securely through Stripe).

  • Analytics data such as IP address, browser type, and site usage through Squarespace and Google Analytics.

How We Use Your Information

We use this information to:

  • Process and deliver your orders.

  • Communicate with you about your purchase or enquiry.

  • Improve our website and customer experience.

  • Comply with Australian laws and regulations.

Data Storage & Security

Your data is stored securely through Squarespace’s and Stripe’s encrypted systems. We do not store full credit card details on our servers.

Third Parties

We may share limited information with:

  • Stripe (for payment processing)

  • Australia Post / Couriers (for delivery)

  • Google Analytics (for traffic insights)

We do not sell or rent your data to third parties.

Your Rights

You can request to access, correct, or delete your personal data at any time by contacting us in contacts.

Contact Us

For privacy concerns, contact us under contacts:
San Valentino Pasticceria
Haberfield, NSW, Australia

2. Shipping & Delivery Policy

Shipping & Delivery
We proudly bake and ship our Panettone and cakes across Australia.

Order Processing

All products are made fresh to order.
Orders are typically processed within 3–5 business days before dispatch or pickup.

Delivery

  • Panettone: Shipped Australia-wide. Minimum of 2 panettone per delivery order.

  • Cakes: Available for Sydney pickup or local delivery only (no postal delivery due to freshness).

  • Shipping cost varies by quantity and destination.

  • You’ll receive a confirmation email with tracking details once your order has been dispatched.

Pickup

Free pickup is available from our Haberfield Pasticceria (Sydney). You’ll receive an email once your order is ready for collection.

Delays

We do our best to ensure timely delivery, but please note that once items are dispatched, delivery times are out of our control. We are not liable for courier delays, weather interruptions, or incorrect addresses provided.

3. Returns & Refund Policy

Returns & Refunds

At San Valentino Pasticceria, every cake and panettone is handcrafted with care.
Because our products are freshly made and perishable, we are unable to accept returns or provide refunds for change of mind.

Refunds Are Available If:

  • Your order arrives damaged or incorrect.

  • You contact us within 48 hours of delivery with clear photos and order details.

If approved, we will arrange a replacement or refund to your original payment method.

Non-Refundable Items

  • Custom cakes or personalised items (including messages written on cakes).

  • Orders not collected or received due to incorrect information provided by the customer.

For all enquiries, contact [insert your email address] and include your order number.

4. Terms & Conditions of Website Use

Terms of Use

By accessing or using this website, you agree to the following terms:

Intellectual Property

All content, images, and branding on this site are the property of San Valentino Pasticceria and may not be reproduced, copied, or distributed without written permission.

Accuracy of Information

We strive to keep product details and pricing accurate, but errors may occasionally occur. We reserve the right to correct these at any time.

Limitation of Liability

We are not responsible for any losses or damages arising from website use, product delivery delays, or third-party services.

Governing Law

These terms are governed by the laws of New South Wales, Australia.

5. Disclaimer

Product Disclaimer

While we take great care in preparing all our products, please note:

  • Images are for illustrative purposes only; actual appearance may vary slightly.

  • All items are made in a kitchen that handles nuts, gluten, dairy, and other allergens.

  • Storage: Keep panettone in a cool, dry place below 20°C. Avoid direct sunlight or heat.

6. Cookie Notice

Cookie & Tracking Policy

Our website uses cookies to improve your browsing experience and analyse website performance.
By continuing to use this site, you consent to the use of cookies in accordance with this policy.

You can disable cookies in your browser settings at any time.